After a Palm Bay family retained Shuster & Saben to defend a foreclosure action filed by CitiMortgage, the firm sent CitiMortgage a Qualified Written Request ( QWR ) pursuant to the Real Estate Settlement Procedures Act ( RESPA ). The letter also requested that CitiMortage verify the debt pursuant to the Fair Debt Collection Practices Act ( FDCPA ) and case communications with the family.
The clients told our us that before they hired counsel, CitiMortgage would not give them the time of day when the clients called CitiMortgage concerning the clients request for permanent loan modification under HAMP. Our clients explained that when Citi refused to provide a permanent loan modification the clients attempt to find out the reason for the denial or obtain reconsideration was a futile struggle of long hold times, voicemail, dropped or disconnected calls, and unfulfilled promises that we will get back to you. Ultimately, CitiMortgage made no permanent interest rate modifications before filing a foreclosure action against our clients.
When our clients decided to fight back by hiring counsel rather then laying down and surrendering their home an unexpected thing occurred; CitiMortgage started calling our client. In one of Citi’s early calls the client advised, why are you calling me, you sued us to try and take our home and we retained counsel, please call our lawyer. When the clients advised us of the calls from Citi, we instructed them that such calls were illegal, that they should keep a log of the calls, and that if the calls continued we would sue CitiMortgage.
The calls did not stop. To add insult to injury, our firm did not receive a response from CitiMortgage to the Qualified Written Request. We believe that Citi violated RESPA when it refused to provide us with an accounting of the amount they claimed to be due and violated the Truth in Lending Act ( TILA ) when they refused to tell us who owned the note.
At Shuster & Saben we are litigators who say what we do and do what we say. Firm attorney Richard Shuster met with clients to obtain their permission to sue CitiMortgage and obtain their cell phone call logs to prove CitiMortgage called the clients AFTER CitiMortgage was put on notice that the clients were represented by counsel. The firm then filed suit against CitiMortgage for violation of RESPA, TILA and the Florida Consumer Collection Practices Act ( FCCPA ). We hope that we can use this lawsuit as a bargaining chip to resolve the foreclosure action filed against our clients with a substantial reduction of the loan balance (principal) and interest rate along with damages for our clients and payment of our clients’ attorney’s fees. To view a redacted copy of the lawsuit against CitiMorgage please click the link below.
Redacted FCCPA lawsuit against CitiMortgage
About Shuster & Saben: Shuster & Saben is a litigation firm that represents consumers and against big insurance and big banks. We send a Qualified Written Request on behalf of every client we defend in a foreclosure. If the client has a second mortgage we send a QWR to the second mortgage holder or servicer too. When a client hires us to defend a foreclosure their phone should stop ringing and their case should be one less problem they have to deal with. If the bank or their lawyers don't follow the all applicable rules and laws, we will not hesitate to bring separate lawsuits to obtain justice for our clients. If you have retained counsel to defend a foreclosure case and you are still being called about your mortgage you should keep a log of the date, and time that you were called, the name of the caller, their Id number or extension, and if you have Caller I.D. the phone number from which you were called. Homeowners with questions about the Florida Consumer Collections Practices Act (FCCPA) or RESPA can E-mail us at foreclosuredefenselaw@gmail.com.
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